Mission Work Behind the Scenes
July 2019
A primary goal of the Encompass home office is to support their workers in the field. This dedicated, caring team works behind the scenes to help solve an array of problems their global workers face as they strive to accomplish their work.
For example, their partners often find themselves in urgent need of advice, and personal contact information for other team members must be accessible in an instant. With the Encompass staff constantly on the move, imagine how often this information changes!
In November 2017, Tom, Director of Ministry Coaching with Encompass, needed to send an email to everyone in the Encompass coaching network. This may seem like an easy task, but he quickly realized he didn’t have all the names and contact information of coaching staff and the people being coached. So, he reached out to the home office and was connected with Lindsay Schuiteman.
Lindsay not only connected Tom with the information he needed in the short-term, but she also trained him in how to use the organization’s database software, Raiser’s Edge, to keep track of his coaches and their contact information. With Lindsay's help, Tom quickly learned how to use the software and adapt it to his needs.
Recently, Tom held a workshop for members of the coaching network in Atlanta. Attendees were greatly enriched by the event, and it could not have happened without Lindsay’s assistance and the use of Raiser’s Edge.
As the Encompass coaching network continues to grow, the ability to access up-to-date records is especially vital. And thanks to the quiet, behind-the-scenes work of the support staff like Lindsay, Tom is able to keep current with the progress of his coaches and those they serve, staying aware of the needs they have.
Lindsay and her coworkers in the home office are honored to be able to support workers like Tom with the technological tools and expertise they need to go further in serving the nations.