Frequently Asked Questions

How do I create an account? 

When you give your first gift on the site, you will see this text at the top of the checkout page: “For a faster giving experience, please log in.” When you follow the link, just click “Sign Up Now!” and enter your info to create your account. 

How do I login to my account? 

When you visit our site, click the “LOGIN” button in the upper right corner of your screen, and enter the email and password you used to register.  

How do I see a record of my giving history? 

Once you are logged in, go to “My Account” in the upper right corner of your screen, then select “My Giving”. 

How do I make a change to a recurring gift? 

From the “My Giving” page, scroll down to the “Manage Your Recurring Gifts” section. For any row, click the three lines to the far right, and select “Edit”.  

If you have more than one designation in your recurring gift, they will be listed as separate rows here, but once you open the Edit window, you will see all your designations in one place. All historical recurring gifts, including Inactive/Canceled status gifts, will be displayed here. 

What should I do if I made an error on a recent gift? 

We’re ready to help; please reach out right away! You can email Donations Specialist Jennifer Serradura, or call 678-992-5313 x180. 

Does the extra Processing Fee update when I edit my Recurring Gift? 

Yes. When you edit the amount of a recurring gift, the processing fee automatically updates. 

How are credit card and bank draft processing handled? 

VISA, MasterCard, American Express, Discover, and direct bank ACH are all accepted on the site. All payment methods are processed securely in full compliance with PCI data security standards and NACHA Operating Rules. 

What is Encompass World Partners’ privacy policy? 

Encompass World Partners is committed to the privacy of the visitors and users of our website. To learn more, view our Privacy Policy.